Frequently Asked Questions
- How can I find out if you carry a product?
- What should I do if I cannot find an item in the store?
- Are you offering online shopping?
- What should I do if I experience a problem in a store?
- What should I do if a shopping cart damages my vehicle in the parking lot?
- What is the warranty on electronic items?
- What is your return / refund policy?
- How can I obtain information on the Giant Tiger franchise program?
- Q. How can I find out if you carry a product?
Product information is only available in the store. Each store tailors its assortment of products to better serve its community. To find out about the availability of a particular product, please visit the store and inquire at the customer service desk or speak with a department supervisor.
- Q. What should I do if I cannot find an item in the store?
- Ask to speak to a department supervisor, who will assist you in locating the item or suggest a substitute. Please note that many of our items are one time opportunities and cannot be reordered.
- Q. Are you offering online shopping?
- Currently, you can purchase DVDs and video games online from our Multimedia Boutique. You can also order baby products to your local Giant Tiger store from our GT Baby Gear site.
- Q. What should I do if I experience a problem in a store?
- If you experience a problem getting assistance from a store associate, ask to speak to the owner or the manager. If the problem is not resolved to your satisfaction, you may e-mail Giant Tiger Stores Limited at customerservice@gianttiger.com.
- Q. What should I do if a shopping cart damages my vehicle in the parking lot?
- Giant Tiger stores cannot be responsible for damages caused by carts.
- Q. What is the warranty on electronic items?
- Your receipt is your warranty. We suggest you keep your receipts in a safe place. The warranty period will vary for each item. If a problem arises within the warranty time, bring the item with the receipt to the nearest store for assistance. Please return the item in its original package whenever possible.
- Q. What is your return / refund policy?
- You may obtain a full refund upon presenting a receipt. Without a receipt, you may exchange the item for any merchandise of the same value in the store except for Tobacco or Lottery products.
- Q. How can I obtain information on the Giant Tiger franchise program?
- Interested candidates should submit their resume to careers@giantiger.com
